Blog for insights-driven leaders | ECHONOVUM INSIGHTS ROOM

Insights
room

What is Employee Experience? I ECHONOVUM INSIGHTS
What is
Employee
Experience?
02/26/2020 / Employee Insights / #EmployeeInsights / #EmployeeExperience / #EmployeeFeedback / #Innovation / Nicole Schnetzer

Talents want to make positive experiences: What is Employee Experience and why it is becoming more and more critical with the fundamental change in the job market.
Best practice: A manufacturer increases its innovation speed
Best Practice:
a manufacturer
increases its
innovation speed
01/29/2020 / Insights-driven Leadership / #CustomerInsights / #CustomerExperience / #Innovation / #DigitalTransformation / Nicole Schnetzer

dormakaba combines new technologies with its physical products and advances to a service provider. How the company can maintain its innovation speed.
Escape from the commidity trap I ECHONOVUM INSIGHTS
Escape from the
Commodity-
trap
01/29/2020 / Insights-driven Leadership / #CustomerInsights / #CustomerExperience / #Innovation / #DigitalTransformation / Nicole Schnetzer

What are the key success factors for a customer-focused use of new technologies? How manufacturers can escape the commodity trap to increase their competitive strength.
Customer Experience Best Practices I ECHONOVUM INSIGHTS
Customer Experience
Best Practices
12/17/2019 / Customer Experience / #CustomerExperience / #CustomerInsights / #InsightsDriven / #CustomerFeedback / Nicole Schnetzer

Read about three successful companies that consistently focus on their customers and look to loyal customers thanks to excellent CX.
Which forces dominate Europe in 2020? I ECHONOVUM INSIGHTS
Which forces dominate Europe in 2020?
12/17/2019 / Leadership / #CustomerInsights / #CustomerExperience / #InsightsDriven / #Leadership / #Trends2020 / Nicole Schnetzer

Strong forces are impacting companies in 2020. Successful leaders need a high degree of adaptability. Take a look at what you need to pay attention to.
Increasing customer expectations - what next? I ECHONOVUM INSIGHTS
Increasing
customer expectations -
what next?
11/17/2019 / Customer Insights / #CustomerExperience / #CX / #Kundenerwartungen / #CustomerExpectations / Nicole Schnetzer

What is the customer looking for in 2020, and what answers must companies provide to the increased customer expectations? Pay attention to these four factors.
How do customer expectations arise? I ECHONOVUM INSIGHTS
How do customer expectations arise?
11/16/2019 / Customer Insights / #CustomerExperience / #CustomerExpectactions / #CustomerInsights / #CX / Nicole Schnetzer

Companies that understand customer expectations can fulfill or exceed them. Why you should know them and how they arise: The four dimensions of customer expectations.
Why Customer Experience is the key to success I ECHONOVUM INSIGHTS
Why Customer Experience is the key to success
10/11/2019 / Customer Insights / #CustomerExperience / #CustomerInsights / #CX / Nicole Schnetzer

Organizations that carefully manage the customer experience maximize customer satisfaction and improve revenue. We name the reasons and the way to get there.
How can Customer Experience be measured? I ECHONOVUM INSIGHTS
How can Customer Experience be measured?
10/10/2019 / Customer Insights / #CustomerExperience / #CustomerSatisfaction / #CX / Felix Horner

Do you measure your customer experience consistently? Which key figures are important to you and why? Here’s an insight into the CX key figures.
What does Customer Experience mean? I ECHONOVUM INSIGHTS
What does Customer Experience mean?
10/09/2019 / Customer Insights / #CustomerInsights / #CustomerExperience / #CX / Nicole Schnetzer

No one can avoid the topic of Customer Experience (CX). Successful companies know that. We show what CX is all about.