In 5 Steps to Insights driven leadership

05/20/2019 / Leadership / #insightsdriven / #howto / Nicole Schnetzer

Would you like to integrate customer and employee insights into your daily management routine? We will show you how.

Simply decide

How to make insights-driven decisions into your everyday life in 5 steps.

Illustration of a writing pad, three to-do's are marked as done, a chart shows two gradient lines.

Step 1 - The Indexes

You know your relevant indexes: Store them in the ECHONOVUM INSIGHTS PLATFORM.

Step 2 - Moments of Truth

Use the Insights Platform to create the customer or employee journey with the central interactions (Moments of Truth) between your company and your customer.

One hand holds a smartphone; on the smartphone screen you can see three dots.

Step 3 - Ask questions

Select in the Insights Platform at the Moments of Truth relevant questions with regard to your indicators.

Step 4 - Generate Feedback

Use your existing communication channels to send the prepared surveys automatically.

A shipmaster is holding the rudder in his hand.

Step 5 - CHECK THE DASHBOARD AND DECIDE

The response data is evaluated in real time: you immediately see trends - optimise where you recognise potential!

Factsheet - In 5 Steps TO INSIGHTS DRIVEN LEADERSHIP

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By Nicole Schnetzer

I am Head of Marketing with a recently discovered passion for the Pokémon card game:-).

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05/23/2019 / Insights-driven Leadership / #Leadership / #CustomerInsights / #CustomerExperience / Nicole Schnetzer

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