Blog for insights-driven leaders | ECHONOVUM INSIGHTS ROOM

Insights
room

Focus on customer feedback at Chicorée I ECHONOVUM
Focus on customer feedback at Chicorée
09/12/2020 / Customer Insights / #CustomerInsights / #CustomerExperience / #CustomerFeedback / #KundenFeedback / Nicole Schnetzer

How and why Chicorée uses real-time feedback: a short case study.
Customer centricity at on-site services I ECHONOVUM INSIGHTS
Customer centricity
at on-site services
06/05/2020 / Customer Insights / #CustomerInsights / #CustomerExperience / #CustomerFeedback / #Innovation / Nicole Schnetzer

With feedback to excellent on-site services such as repairs, maintenance or servicing: We show you how to get more out of your services.
Mit der Kundenstimme zum top Customer Support I ECHONOVUM
Practice example
With the voice of the customer to a top
customer support
06/05/2020 / Customer Insights / #CustomerInsights / #CustomerExperience / #CustomerFeedback / #Innovation / Nicole Schnetzer

How to use customer feedback to double customer satisfaction and reduce costs: An example at on-site services.
In three steps to better on-site processes I ECHONOVUM INSIGHTS
Practice example
In three steps to
better on-site processes
06/05/2020 / Customer Insights / #CustomerInsights / #CustomerExperience / #CustomerFeedback / #Innovation / Nicole Schnetzer

Excellent on-site services are essential drivers for good customer relationships. They promote high customer satisfaction and, thus, loyalty. Would you like to learn how to quickly and easily optimize your on-site service processes?
Download Customer Experience Guide I ECHONOVUM INSIGHTS
A Guide to
Customer Experience
05/15/2020 / Customer Insights / #CustomerInsights / #CustomerExperience / #CustomerFeedback / #Innovation

Would you like to improve the Customer Experience within your company? Download our free Customer Experience Guide to learn how to measure and optimize CX.
Download Employee Experience Guide I ECHONOVUM INSIGHTS
A Guide to
Employee Experience
05/04/2020 / Employee Insights / #EmployeeInsights / #EmployeeExperience / #EmployeeFeedback / #Innovation

Would you like to establish Employee Experience successfully within your company? Have a look at our free Employee Experience Guide to learn how to measure and optimize EX.
Practice Example: How to use Feedback for further trainings
Practice Example
How to use FEEDBACK
for further training
03/31/2020 / Employee Insights / #EmployeeInsights / #EmployeeExperience / #EmployeeFeedback / #Innovation / Nicole Schnetzer

A short example of how feedback helps to measure and develop further training efficiently.
How to manage learning with feedback-loops I ECHONOVUM INSIGHTS
How to manage learning with
feedback-loops
03/31/2020 / Employee Insights / #EmployeeInsights / #EmployeeExperience / #EmployeeFeedback / #Innovation / Nicole Schnetzer

How can companies provide their talents high-quality educational training? We show you how feedback loops can help you to achieve this.
Support for companies | echonovum press release
How are employees doing
in the Corona situation?
03/25/2020 / Press release / #EmployeeInsights / #EmployeeExperience / #EmployeeFeedback

The Zurich-based start-up echonovum supports companies free of charge with relevant employee surveys.
How to measure Employee Experience? I ECHONOVUM INSIGHTS
How to measure
Employee
Experience?
02/27/2020 / Employee Insights / #EmployeeInsights / #EmployeeExperience / #EmployeeFeedback / #Innovation / Nicole Schnetzer

Get to know the 5 most important KPIs to manage the Employee Experience in your company strategically.